Frequently asked questions
Quick answers for agents booking real estate photography with 1SHOT.
How fast will I get my photos?
Essentials shoots are delivered within 72 hours. Showcase and prepaid shoots get priority 24–48 hour turnaround. Rush delivery (24 hours) is available as an add-on.
How should the home be prepped for a shoot?
The home should be clean and arranged exactly how the seller wants it to look in the photos. We photograph the home as we find it and don't clean or tidy. You don't need to turn on lights or open blinds: we take care of that during our walkthrough.
What happens if weather cancels a drone shoot?
Drones can't fly safely in high wind, rain or snow. If weather grounds the drone, we'll still shoot the interior as planned and come back for the aerial shots on the next good-weather day, at no extra charge.
How are files delivered?
You get a private online gallery link with high-resolution photos sized for the MLS and for print, plus web-ready versions for social media. Videos and 3D tour links come with the same delivery.
What areas do you serve?
Utah County is home base. We also serve Heber and the Salt Lake area. Locations outside our main service area may be subject to travel fees. Mention your location in your request and we'll let you know.
How do prepay and priority work?
When you send a request, you can prepay the estimate online through Stripe. Prepaying saves 10% and gets you priority service: the next available slot and a 24–48 hour turnaround. Your final price is confirmed when we schedule. If a shoot is canceled for any reason, prepaid clients may be eligible for a refund.
How is the price calculated?
Each package's starting price covers homes up to 2,000 sq ft. Every additional 1,000 sq ft (or part of it) adds $40 for Essentials or $35 for Showcase. Add-ons are added on top. Our online calculator does the math for you.
How do the monthly package credits work?
Coming soon (join the waitlist on the Services section). The Social Media Package is $2,495/month and includes $1,500 in monthly credits toward Showcase photography, plus social media account management and ads management. Credits are used as you book shoots during the month. Unused credits do not roll over to the next month.
Can I book a specific time online?
Our schedule changes often, so instead of instant booking you send a request and tell us when the home will be ready. We reach out personally to confirm a time that works.
What is HDR photography?
Several exposures of each shot blended together, so rooms look bright and windows still show the view.
What is a Matterport 3D tour?
A walk-through-it-yourself 3D model of the home that buyers can explore online, any time.
What is virtual staging?
Digitally furnished photos of empty rooms, so buyers can picture living there.
What are twilight photos?
Exterior shots at dusk with the lights on: warm, eye-catching, great as a lead photo.
Still have a question? Get in touch or request a shoot.